For advise call/text

+62853 8716 5556

Terms and Conditions

Steppes booking process…

Step 1 – contact us with your tour inquiry. Tell us which orangutan tour you are interested in and how many people are traveling (give ages if under 12 year old). Tour Inquiry describe about your name, nationality, contact, tour package, long of stay, number of traveler, your date availability and your special request of tour.

Step 2 – receive a quote back from us with tour proposal. It will describe general information of tour packages and its detailing prices- what’s included. You can check the detail itinerary by website  or we will be so happy to send you the itinerary for custom tour package. Please feel free for any further questions about the tour.

Step 3 – give me your feedback, please and contact us if you wish to book the trip. As a booking agreement, we will ask you 100 USD or IDR 1,500,000.00 as your deposit to reserve your tour. It would be by online payment gateway. We will confirm you if your payment received with following information about flight departure /arrival inbound and outbound, personal identity (passport), food restriction or dietary issues and health issues or mobility limitations.

Step 4 – We will send you an tour contract/reservation form and updated invoice. Tour contract also describing about rules observing orangutan and wildlife in the National Park. Following information will provided for paying the rest payment: international bank transfer, online payment gateway, EDC, ATM-cash payment on your arrival. Every method will take a charge.

Step 5 – Once travel is confirmed. If you need help for arranging flights around Indonesia, we are happy to help with free of charge. Don’t be hesitate to tell me for thousand favor. We are ready 24/7.

Step 6 – We will meet you at the airport, and let’s get ready rumble to the Indonesian Borneo Rainforest. We are stepping closer to be an responsible travel, so let’s be an responsible traveler.

Terms and Conditions of Booking

Reschedule the date of a tour before it starts within a month of your tour is possible. But please understand that it may not be possible to change dates if we are given short notice, or in the high season. No worries, we can discuss to solve the problem.

Deposit as booking agreement 100 USD or IDR 1,500,000 is non refundable.

Tour cancellation because of any reasons out of our control is free and if you have paid in full, then you would receive a refund of 100% of your payment excluding the deposit.

OrangutanApplause is happy to help you to arrange your flights inbound and outbound. We totally obey into the terms and conditions of airplane company, so OrangutanApplause cannot accept responsibility for any flight delay, cancellation, missed flights as a result of late check-ins. For any trouble due to matters out of your control, we will do our best to fix it with alternatives and options.

We are flexible to modify the tour itinerary in order to missing day because of the flight cancellation. We can adjust the point of things to do. Missing days your tour is non refundable, but wish to extend by a day (when possible- not during peak season), you would be charged as amount as deposit to substitute the missing day tour preparation.

Your Responsibilities

Make sure to check current passport and visa requirements with the Indonesian Embassy before booking. Ensuring that all documents required for your stay in Indonesia are proper and bring them with you.

Since we are not providing any insurance, we recommend you to take your own comprehensive travel insurance to cover your tour, and any personal accidents or illness during your tour and activities in the forest. Consulting to your doctor or health professional before traveling is highly recommended.

To avoid any culture shock, please to be tolerance on eastern custom, including on dressing and drinking alcohol.

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    • Brumm Gerlinde
    • January 24, 2018

    Hallo,mein Name ist Gerlinde und komme aus Deutschland.Ich reise im Juni nach Bali.Mich interressiert die OranUtan Tour.Ist das von Bali aus möglich?Da ich alleine reise,würde ich mich auch gerne anderen Reisenden anschließen.Wie verhält sich das mit den Flügen?Was muss ich alles beachten?Ich würde mich über eine Antwort freuen.Auch über Whatsapp.+495111250324.Liebe Grüße aus Hamburg/Deutschland

    • Brandon Smith
    • December 9, 2017

    I have been planning a trip this January 2018 to Borneo but in reading reviews was drawn to perhaps switching to this company. Would you have availability? We were looking for 4 day 3 nights possibly. Thank you!

    • Bruce Nixon
    • June 6, 2017

    Hello this Bruce from Australia,
    We were wondering which are the best airlines to use to fly to Borneo by domestic. Are Kalstar and Trigana airlines ok?
    We want to visit on the 13 of june and leave on the 15. We want to do the 3 day 2 night package. We are glad for any help with the flights. We are living in Jakarta, so flights will be from Jakarta to Borneo and back to Jakarta.

    • Fatima
    • April 11, 2017

    Hello we aré a spanish will be in borneo from 2 to 5 agost to do the 3 days tour 2 have Two places for us? Price??? We need flys from semarang to borneo, and back .and tren to Bali.will you do buy the fligts for us too???

    • Reply

      Dear Fatima,
      thank you so much for contacting us, really appreciate it.
      Well, we are still open, so Dessy will send you a tour proposal soon, by email.
      We are happy to help you to arrange your flight. So it will be Semarang – Pangkalan bun
      Pangkalan Bun – Semarang, Semarang – Bali.
      I will check the flight and come back to you

      best regards,

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